Terms of Service

By accessing or using the PrintSent platform at app.printsent.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms are a legally binding agreement between you and Print Sent, LLC, an assumed name of Abide Pro, LLC, a Texas limited liability company ("Print Sent," "we," "us," or "our"). If you use the Service on behalf of a business, you represent that you have authority to bind that entity. If you have signed an order form, subscription agreement, or similar written agreement with us, that agreement controls to the extent it conflicts with these Terms.

PrintSent is a cloud-based platform that replaces physical printers used with Dealertrack Dealer Management Systems. The Service captures raw print jobs, classifies them, generates branded PDF documents, and routes them via email or other configured actions. The Service includes:

• A capture device (the "PrintSent device") installed at your location
• Cloud-based document processing, storage, and delivery
• A web-based portal for document management and configuration
• An administrative interface for account and device management

Access requires an account created by an administrator. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to provide accurate information and to notify us immediately of any unauthorized use of your account.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service or the software on the PrintSent device
• Use the Service to transmit malicious code, spam, or harmful content
• Share your account credentials with unauthorized individuals
• Resell or redistribute the Service without our written consent

Your content. You retain ownership of all data you submit to or that is processed through the Service, including print job content, customer information, and business documents ("Your Content"). We do not claim ownership of Your Content.

How we process it. We process Your Content only to provide, maintain, secure, support, and improve the Service; to comply with law; and as otherwise instructed by you. We do not sell Your Content, and we do not use it for advertising, profiling, or to train artificial-intelligence or machine-learning models. Our personnel and sub-processors who access Your Content are bound by confidentiality obligations.

Sub-processors. We use trusted third-party providers to operate the Service, including cloud hosting and storage, database hosting, email delivery, and PDF rendering providers. They access data only as needed to perform their services.

Service metadata and telemetry. In providing the Service we also generate and process operational metadata — for example, a document's type or classification (derived from the print stream to select the correct template), page counts, delivery status, device heartbeat and status, IP addresses, firmware versions, and usage timestamps — which we use to operate, secure, troubleshoot, and improve the Service. We do not retain the extracted text of your documents, and our web-usage analytics are limited to session and page-view metrics tagged with tenant identifiers only; they do not include the contents of your documents.

Retention. The Service is not a document archive. Captured print jobs and the PDFs generated from them are stored only briefly — generally about 12 hours — after which the underlying file data is deleted; the Service then retains only non-content metadata (such as document type and page counts) and the configuration you set up (such as your Statement Sender address book) while your account is active. Operational and audit logs, which contain identifiers and masked recipient addresses rather than document contents, are retained for a limited period (currently up to 12 months).

Sensitive data and delivery controls. Print jobs may contain personally identifiable information (names, addresses, email addresses, vehicle identification numbers, and financial information). The Service provides controls to help you handle sensitive documents — for example, marking a document type or template as sensitive so that it is delivered as a secure, access-controlled link rather than as an email attachment. You are responsible for classifying your documents, enabling these controls where appropriate, choosing authorized recipients, and otherwise using the Service in a way that protects your customers' information and complies with applicable data-protection laws and your obligations to your customers.

We maintain reasonable administrative, technical, and physical safeguards designed to protect Your Content, including:

• Encryption of data in transit between devices and our cloud via HTTPS/TLS
• Hashed storage of API keys; constant-time comparison and rate limiting for device access PINs
• HMAC-signed session cookies
• Per-company scoping of database queries to prevent cross-tenant access
• Storage of raw print job data in encrypted-at-rest cloud storage, with short retention as described above
• Access limited to authorized personnel under confidentiality obligations

No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

A "Security Incident" means a confirmed breach of our security leading to unauthorized access to, or disclosure of, Your Content within systems we control. We will notify you of a Security Incident affecting Your Content without undue delay after we confirm it, and will provide reasonable cooperation and information to help you meet your own notification obligations. Our notice or cooperation is not an acknowledgment of fault or liability.

Purchase and ownership. The PrintSent device is sold to you — either purchased up front or included in your first month's fee, as stated in your order form. Title transfers to you as stated in your order form or, if it is silent, on delivery; risk of loss passes to you on delivery. Once the device fee is paid in full, the device is yours to keep, with no obligation to return it.

Software is licensed, not sold. The firmware and software on the device, and the cloud service it connects to, remain our intellectual property. Your license to use that software is granted only while your subscription is active. You agree not to tamper with, reverse-engineer, copy, or repurpose the PrintSent software on the device.

Remote support. You authorize us to remotely access the device to update, support, and maintain it while your subscription is active. When your subscription ends, remote support and software updates cease and the device will no longer process jobs to the PrintSent cloud. You keep the physical unit; because it will no longer be maintained, we recommend you decommission it from your network.

Your responsibilities. You are responsible for providing and maintaining adequate power, local network, internet connectivity, and Dealertrack VPN access for the device, and for the device on your network.

Warranty. Except for any limited warranty stated in your order form, the device is provided "as is."

Fees for the Service are set out in the order form or invoice provided to you. Unless stated otherwise there: subscription fees are billed on a recurring basis; the PrintSent device is a one-time purchase or is included in your first month's fee, separate from the recurring subscription; fees are exclusive of taxes, which you are responsible for; and subscriptions renew as described in your order form. If an invoice is past due, we may, after notice, suspend the Service until payment is made. You are responsible for reasonable costs of collecting overdue amounts.

We strive to maintain high availability but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. PrintSent devices are designed to spool captures locally and retry uploads when connectivity is restored, minimizing data loss during outages.

The Service is a convenience layer, not your system of record. Dealertrack remains your dealer management system of record, and you should not rely on the Service as your sole archive of any document.

The Service depends on third parties outside our control, including Dealertrack, your dealership network and VPN, email providers, and our hosting and infrastructure providers. We are not responsible for the availability, acts, or omissions of those third parties.

PrintSent is an independent product and is not affiliated with, endorsed by, sponsored by, certified by, or supported by Dealertrack or its affiliates, unless expressly stated in a written agreement with you.

You are responsible for your lawful use of the Service, including classifying your data appropriately, configuring the correct authorized recipients for automated delivery, retaining records as your business and legal obligations require, and complying with laws applicable to you (which, for many dealerships, includes the FTC Safeguards Rule). We act as your service provider and do not assume your regulatory, retention, or compliance obligations.

The Service — including its software, device firmware, design, documentation, and branding — is owned by Print Sent and protected by intellectual property laws. These Terms grant you no rights to our intellectual property except the limited right to use the Service as described here.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRINT SENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

The above limitations do not apply to your payment obligations, either party's indemnification obligations, or liability arising from fraud, willful misconduct, or gross negligence.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

By you. You agree to indemnify and hold harmless Print Sent and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, your unlawful use of data, or your violation of any third-party rights.

By us. We will defend you against a third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's U.S. patent, copyright, trademark, or trade secret, and will indemnify you for amounts finally awarded against you (or agreed in settlement) on such a claim. If the Service becomes, or we believe it may become, the subject of an infringement claim, we may procure the right for you to continue using it, modify it to be non-infringing, or terminate the affected Service and refund any prepaid, unused fees. We have no obligation for claims arising from Your Content, from modifications not made by us, or from use of the Service in combination with anything not provided by us. This section states our entire liability for infringement claims.

Either party may terminate the Service as described in your order form or, if none, on written notice. We may suspend or terminate your access immediately where reasonably necessary to prevent security harm, comply with law, respond to suspected unauthorized access, or stop fraud or material abuse. For any other material breach — including nonpayment — we will give you written notice and a 15-day period to cure before terminating.

Upon termination, your right to use the Service ceases. Because captured documents and the PDFs generated from them are retained only briefly (generally about 12 hours) and are not archived, they are not available for export after termination — you should download any documents you need while your subscription is active. Persistent configuration data, such as your Statement Sender address book, can be exported through the portal while your subscription is active, and for 30 days after termination you may request a copy of that data where it remains available. We will then delete your remaining account data within a reasonable period, except for copies retained in routine backups (purged on our normal cycle) or as required by law.

You keep the PrintSent device as described in Section 8; the software license on it ends and it will no longer process jobs to the cloud. Sections that by their nature should survive termination (including data processing, security, fees, intellectual property, liability limitations, indemnification, and governing law) will survive.

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law provisions. Any disputes are subject to the exclusive jurisdiction of the state and federal courts located in Texas.

We may modify these Terms from time to time. For material changes, we will provide advance notice — by posting the updated Terms with a new "Last updated" date and, where reasonable, by other means — and the changes will take effect on the stated effective date. If you object to a material change, you may terminate the Service before the change takes effect. Your continued use after the effective date constitutes acceptance.

If you have questions about these Terms, contact us at: