Terms of Service

By accessing or using the PrintSent platform at app.printsent.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you and PrintSent ("we," "us," or "our"). If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

PrintSent is a cloud-based platform that replaces physical printers used with Dealertrack Dealer Management Systems. The Service captures raw print jobs, classifies them, generates branded PDF documents, and routes them via email or other configured actions. The Service includes:

• A physical capture device (PrintSent device) installed at your location
• Cloud-based document processing, storage, and delivery
• A web-based portal for document management and configuration
• An administrative interface for account and device management

Access to the Service requires an account created by an administrator. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate information and to notify us immediately if you become aware of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that pose a security risk.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to transmit malicious code, spam, or harmful content
• Share your account credentials with unauthorized individuals
• Resell or redistribute the Service without our written consent

Your data. You retain ownership of all data you submit to or that is processed through the Service, including print job content, customer information, and business documents. We do not claim ownership of your data.

License to us. You grant us a limited license to use, process, store, and transmit your data solely to provide and improve the Service. This includes classifying documents, generating PDFs, delivering emails, and performing related processing.

Sensitive data. Print jobs may contain personally identifiable information (PII) including customer names, addresses, email addresses, vehicle identification numbers, and financial information. You are responsible for ensuring that your use of the Service complies with applicable data protection laws and any obligations you have to your customers regarding their data.

PrintSent devices are provided as part of the Service. The devices remain the property of PrintSent unless otherwise agreed in writing. You agree to:

• Use the devices only for their intended purpose with the Service
• Not tamper with, modify, or reverse engineer the device hardware or software
• Provide adequate network connectivity and power for the devices
• Return devices upon termination of service if requested

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

PrintSent devices are designed to spool captures locally and retry uploads when connectivity is restored, minimizing data loss during outages.

The Service, including its software, design, documentation, and branding, is owned by PrintSent and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRINTSENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

You agree to indemnify and hold harmless PrintSent and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any third-party rights.

Either party may terminate the use of the Service at any time. We may suspend or terminate your access immediately if you violate these Terms or if we reasonably believe your use poses a risk to the Service or other users.

Upon termination, your right to use the Service ceases. We may delete your data in accordance with our Privacy Policy. Sections that by their nature should survive termination (including liability limitations, indemnification, and governing law) will survive.

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Texas.

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page with a new "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms, contact us at: